Best and Worst Municipalities in South Africa

No surprise – DA ruled Cape Town is still the leader with 65.2%

Consulta and SA-csi have released their latest barometer focusing on South African municipalities.  The barometer focuses on citizen satisfaction and trust in the metro municipalities – focusing on the main metros of Buffalo City, Cape Town, Ekurhuleni, eThekwini, Johannesburg, Mangaung, Nelson Mandela Bay and Tshwane.

The total sample size was 2,287, with random interviews conducted across the metros.

The delivery gap between what citizens expect, and what the perceive to be receiving has resulted in an overall drop in SA-csi score from 59.3 index points in 2017 to 57.4 this year.

The only metro to have increased its SA-csi score in 2018 is Nelson Mandela Bay – increasing from 59.0 to 61.9 year on year.

All other municipalities have produced a lower performance from last year. Cape Town is still the leader with 65.2, while Ekurhuleni, eThekwini, Nelson Mandela Bay and Tshwane are on par with the industry, despite their declines.

Buffalo City and Mangaung continue to be below par, contributed to by the fact that Mangaung received the lowest ever SA-csi score of 41.1, showing a 10-index point drop from 2017.

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